General conditions of sale

ARTICLE 1 - Scope of application

These General Conditions of sale apply, without restriction or reservation to all the sales concluded by Decoliste Europe SARL - Sales of decorative high end objects in Europe, ("seller") to non-professional buyers ("customers or customer'), wishing to acquire the products offered for sale by the seller ('the products') on the website 

They specify particular conditions of order, payment, delivery and management of the possible returns of the products ordered by customers. The products offered for sale on the website are as follows:

-Objects of decoration and furniture range, products handicraft.

The main characteristics of products, and in particular the specifications, illustrations and indications of dimensions or capacity of products, are presented on the website

The customer is required to become acquainted with before any placing of order.

The choice and the purchase of a product is the sole responsibility of the Client.

Photographs and graphics presented on the Web site may present variations in the rendering of colors and forms (including, depending on the size and brightness of your screen) in this case, but in some cases, these variations are likely to mislead the consumer.

The customer shall refer to the description of each product to know the properties and essential characteristics.

Product offerings are within the limit of stocks available, such as specified when placing the order.

The contact details of the seller are as follows: Decoliste Europe (Trade ) 2nd floor, 6 london street, W2 1HR, london, United kingdom (Administration and Accounting) ul. Królewska 65 a/1 Kraków 30-081 Poland

These General Conditions of sale apply exclusion of all other conditions, in particular those applicable to sales in store or through other channels of distribution and marketing.

These General Conditions of sale are accessible at any time on the website and will prevail, as appropriate, on any other version or any other contradictory document.

The Client declares having read the present General Sales Conditions and to have accepted by ticking the box provided for this purpose prior to ordering online as well as the General conditions of use of the website .

These General Conditions of sale may be subject to subsequent changes, the version applicable on the purchase of the Client is in force on the website at the time of placing the order.

Unless proved otherwise, the data recorded in the computer system of the vendor constitute the proof of all transactions with the customer.

In accordance with the law Informatique et Libertés of 6 January 1978, the customer has, at any time, a right of access, rectification, and opposition to all of his personal data in writing and proof of his identity, to

The products presented on the website are available for sale for the following specific Territories: Sweden, Finland, Denmark (except Faroe Islands and Greenland), Kingdom - Kingdom (excluding the Channel Islands and the Isle of Man), Ireland, Belgium, Holland, Ireland, Germany (except for the island of Heloland and the territory of Büsingen), Slovenia, Italy (except Livigno and Campione d'Italia), Luxembourg, Austria, Poland. Decoliste Europe sell in all other countries of the European Union at the request of the customer, except in France.

In the event of order towards one country other that Poland, the Client is the importer of the products concerned.

For all the products dispatched except European Union, the price will be calculated tax automatically on the invoice.

Customs duties or other local taxes or import duties or taxes of State are likely to be charged. They will be charged and are the sole responsibility of the Client.

Amendments to these General Conditions of sale shall apply to users of the Web site from their online and cannot be applied to earlier transactions.

The validation of the order by the customer acceptance without restriction nor reserves of these general terms of sale.

The customer acknowledges having the capacity to contract and acquire the products on the website.

ARTICLE 2 - orders

It belongs to the Client select on the website the products he wishes to order, as follows:

Decoliste europe uses it fast ordering process 'one click', with the name and surname of the client, email, the phone, the quantity and the product names, the total price to pay and a highly secure payment by Paypal, 3d secure systempay or hipay direct.

Product offers are valid as long as they are visible on the site, within the limit of stocks available.

The sale will be considered as final after sending to the buyer of the confirmation of acceptance of the order by the seller by e-mail - and after payment of the entire price- and after receipt by it of the entirety of the first instalment due.

It belongs to the Client to verify the accuracy of the command and immediately report any errors.

Any order placed on the website constitutes the formation of a contract concluded remotely between the Client and the vendor.

The customer will be able to follow the evolution of his order on the website.

ARTICLE 3 - prices

Rates take into account any reductions that would be provided by the seller on the Web site.

These prices are firm and non revisable during their period of validity, as indicated on the website, the seller reserving the right, outside this period of validity, to modify the prices at any time. They do not include the processing fee, shipping, transport and delivery, which are invoiced in supplement, under the conditions indicated on the website and calculated beforehand to the placing of the order.

The customer payment corresponds to the total amount of the purchase, including these costs.

An invoice is prepared by the seller and delivery to the customer upon delivery of the products ordered.

ARTICLE 4 - Conditions of payment

The price is payable cash, in full on the day of placing the order by the customer, by way of secure payment, as follows:
-by credit card (via secure system SystemPay of the Banque Populaire in France): Visa, MasterCard, American Express, other blue cards
-by paypal
- by hipay direct.

The seller will not required to proceed with the issuance of the products ordered by the Client if he does not pay the price in full under the conditions and above.

Payments made by the customer will be considered as definitive after actual payment of the sums due, by the seller.

In addition, Seller reserves the right, in the event of non-compliance with the conditions of payment listed above, to suspend or cancel delivery of orders in progress made by the Client.

No cost extra, higher than the costs incurred by the seller for the use of a means of payment cannot be charged to the customer.

ARTICLE 5 - delivery

For the products of Decoliste europe

Delivery fees are shown when purchasing the product.

Customer service is available Monday to Friday from 9 h to 12 h 30 and 13 h 30 to 18 h.

International holidays are available on the site:

Delivery and returns

Shipment of your package:

B2B transport, the company must be easily identifiable .

Shipping time varies depending on the carrier. It is indicated on the product to the address indicated by the customer when ordering on the site. Delivery is made by transfer to the Client's physical possession or control of the product.

Except particular cases or unavailability of one or more products, the ordered products will be delivered at once.

The seller undertakes to make its best effort to deliver the products ordered by the Client within the above specified time. The delays are reported indicatively. However, if the products ordered have not been delivered within a period of 30 days after the indicative date of delivery, for any other reason than force majeure or due to the customer, the sale will be resolved on the written request of the customer in the conditions laid down in articles L 138 - 2 and L 138 - 3 of the Code of consumption. The sums paid by the Client it will be then returned at the latest within fourteen days following the date of termination of the contract, excluding any compensation or restraint.

Deliveries are carried out by an independent carrier, to the address indicated by the customer when ordering with which the carrier can easily access.

When the Client choose himself a carrier, delivery is deemed to be made upon delivery of the products ordered by the seller.
The carrier therefore has delivered the products sold to the customer which has accepted them without reserves. The customer thus acknowledges that it is the carrier that it is to carry out the delivery and has no remedy in warranty against the seller in the event of non-delivery of goods transported.

In case of special request client requirements- packaging or transportation of the products ordered - duly accepted in writing by the seller, costs will be additional, on estimate previously accepted in writing by the Client.

The customer is required to check the condition of the products delivered. It has 14 days from delivery to make all reservations or complaints for non-compliance or apparent defect of the delivered products (e.g. parcel damaged already open...), with all supporting documents is associated (including photos).
After this period and failure to comply with those formalities, the products will be deemed compliant and be free from any apparent defects and no claim will be validly accepted by the seller.

The seller will refund or replace, deliveries including the non-conformities or defects apparent or hidden as soon they will have been duly proved by the customer, under the conditions laid down in articles L 211 - 4 et seq. of the Code of consumption and those laid down in the present General Conditions of sale (see guarantees in particular).

A delay due to the absence of the recipient is not the liability of the carrier.

For products from other vendors:
Transportation is the responsibility of the seller see its terms of sale. DECOLISTE EUROPE SHALL IN NO CASE BE HELD LIABLE FOR. Delivery is made by transfer to the Client's physical possession or control of the product. Except particular cases or unavailability of one or more products, the ordered products will be delivered at once. A delay due to the absence of the recipient is not the liability of the carrier.

ARTICLE 6 – Transfer of ownership - transfer of risk

The transfer of ownership of the products of the seller, for the benefit of the customer, will be realized only after complete payment of the price by the latter, and this regardless of the date of delivery such products.

Regardless of the date of the transfer of ownership of the goods, the transfer of risk of loss or damage thereto, will be realized only at the moment where the customer will physically take possession of the products. Products therefore travel at the risk and peril of the seller.

ARTICLE 7 - Right of withdrawal

In accordance with the legal provisions in force, the customer has a period of fourteen days from the receipt of the product to exercise his right of withdrawal from the seller, without having to justify reasons nor to pay penalty, end Exchange or refund, provided that the products are returned in their original packaging and undamaged within 14 days at least after notification of the decision of withdrawal.

The withdrawal may carry on the whole order or be only partial.

Returns are to be carried out in their State of origin and complete (packing, accessories, manual, etc.) allowing their re-sale the State nine, accompanied by the invoice.

Damaged, soiled or incomplete products are not included.

The right of withdrawal may be exercised online, using a form available on the website, or by mail, in which case an acknowledgement on a durable medium will be immediately communicated to the customer by the seller, or any other statement, devoid of ambiguity, expressing the will to retract.

In the event of exercise of the right of withdrawal in the abovementioned period, only the price of the purchased product and delivery expenses are reimbursed; the expenses of return remaining the responsibility of the Client.

In accordance with article L121-21-8, the right of withdrawal cannot be exercised for:
custom goods, unsealed assets, assets used (including textiles) due to hygiene, indivisible goods.

The change of products (subject to availability) or refund will be made within a period of 14 days from the receipt by the seller for products returned by the customer under the conditions laid down in this article.

ARTICLE 8 - liability of the seller - guarantee

Products sold on the website are in accordance with the regulations in force in Poland and were compatible with non-professional uses performance.

Products supplied by seller benefit by right and without additional payment, regardless of the right of withdrawal in accordance with the legal provisions.

-of the legal guarantee of conformity, for the apparently defective products, spoiled or damaged or does not correspond to the command,

-the legal warranty against defects hidden from a defect material, design or workmanship affecting the products delivered and renders them unfit for use.

In order to assert its rights, the customer shall inform the seller in writing of the nonconformity of the products within a maximum period of 14 days from the delivery of products or the existence of hidden defects within a maximum period of 14 days from their discovery.

The seller will refund, replace or will be repaired products or parts under warranty deemed non-conforming or defective.

Shipping charges will be refunded based on the rate charged and the return costs will be reimbursed on presentation of supporting documents.

Refunds of products found to be non-conforming or defective will be made as soon as possible and not more than late in the 30 days following the finding by the seller of the defect of compliance or defect hidden.

Reimbursement will be made by crediting the bank account of the Client

sent to the customer.

The responsibility of the seller not liable in the following cases:

-non-compliance with the legislation of the country in which the products are delivered, it is up to the customer to verify.

-in the case of improper use, use for professional purposes, negligence or improper maintenance on the part of the customer, as in the case of normal wear and tear, accident or force majeure.

Seller's guarantee is, in any event, limited to replacement or reimbursement of the non-conforming or affected by a defect products.

ARTICLE 9 - information technology and liberties

Pursuant to Act 78-17 of January 6, 1978, it is recalled that the personal data that are requested from the Client are necessary for the treatment of his order and the establishment of invoices, including.

These data may be communicated to potential vendor partners responsible for execution, processing, management and payment orders.

Treatment of information provided through Decoliste europe was the subject of a declaration to GIODO.

The Client has, in accordance with the national and European regulations of a right of permanent access, modification, rectification and opposition with regard to the information.

This right can be exercised by contacting

ARTICLE 10 - Intellectual property

The contents of the internet site is the property of the seller and its partners and is protected by the Polish laws and international intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute a crime of counterfeiting.

In addition, the seller remains the owner of all rights of intellectual property in the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the provision of Services to the Client. It is therefore prohibited any reproduction or use of such studies, designs and prototypes, etc, without the express prior, written consent of the seller who can conditioned to financial compensation.


The regulations have evolved with the Protection of Data (RGPD) since May 25, 2018. If you want to remove your data from our contacts, thank you to inform us on the contact page.